MPHG

KIHEI · COMMS LOG

Front desk notebook

📌 Standards hide

📌 No insurance billing

We do not take or bill insurance. We are the most affordable gym on the island.

📌 No membership name changes

One membership per person. Common with visitors / Argentinians / van lifers — the answer is no, no exceptions.

📌 Jump Start sign-ups go through the portal

All Jump Starts must sign up through jumpstartmaui.com. If a member can't, staff signs them up through the site — never the back end.

📌 Hiring inquiries go through Indeed

Anyone calling about a job: direct them to apply + message us through the Indeed portal. Do not take resumes at the desk.

📌 Human handoff = front desk phone only

Front desk (808) 214-6737 — never give out Pete's cell.

📌 Freeze requests

Can freeze; capture member name, mobile, start + end dates. Pete or manager approves.

Log Something

We don't track anonymous complaints or suggestions. If a member won't give their name, don't log it.

Recent entries (last 14 days)

KH-0008 Open 💰 Pricing 10/7, 6:05 AM HST
Pete
MemberNA

This is Pete testing the comms log

Peter10/7, 6:05 AM HST

Hey dude. It worked.

KH-0007 Done 🏢 Facility · Sauna 10/7, 5:35 AM HST
Doug

Men's sauna heater not reaching temp — reading only 110°F.

Kevin10/7, 5:35 AM HST

On it — thermostat is stuck, ordering new one today.

Palmer10/7, 5:35 AM HST

Signage up on sauna door pending Kevin's fix.

Kevin10/7, 5:36 AM HST

✅ Marked SOLVED

✅ SOLVED by Kevin · 10/7, 5:36 AM
KH-0006 Done 🔧 Equipment · Cardio 10/7, 5:34 AM HST
Tom

Treadmill #2 belt slipping at high speed. Taped off.

Holyn10/7, 5:34 AM HST

Called Kevin — he's coming to look at it tomorrow AM.

Kevin10/7, 5:34 AM HST

✅ Marked SOLVED

✅ SOLVED by Kevin · 10/7, 5:34 AM
KH-0005 Open 📝 Note 10/7, 5:10 AM HST
Palmer

Someone spilled a whole pre-workout shaker by the hack squat at 3pm. Cleaned it up but floor is still sticky.

KH-0004 Open 👤 Memberships · Freeze 10/7, 5:08 AM HST
Isabel
MemberJin Chen · 808-555-0190

Jin Chen freezing next 2 months starting 10/8. Member signed off in person.

KH-0003 Open 💡 Suggestion · Content 10/7, 5:08 AM HST
Chris
MemberJane Doe🔁 2× in 90d

Put the surfing channel on TV 3 in the cardio area.

KH-0002 Open ⚠️ Complaint · Facility 10/7, 5:08 AM HST
Holyn
MemberJane Doe🔁 2× in 90d

Women's locker room is very dirty at 4pm. Member walked in, walked back out.

KH-0001 Open 🥤 Supply 10/7, 4:44 AM HST
Chris

Testing the comms log — all protein bars moved to front shelf.